State Street Corporation (Australia - Japan)
Nov 2007 - Dec 2014
Head of Operations, Asia Pacific, Vice President (2013 – 2014)
Managed the operations team with 25 operation team managers and 100+ staff.
Implemented global Service Level Agreement framework for IT infrastructure services based on ITIL and legal regulations.
Management review of Japan clients for infrastructure service level management between client and State Street.
Monitored external outsourcing vendor KPI and take corrective actions if there are deviations to the process or KPI’s.
Executed multiple office shutdown process and office relocations projects.
New Business Integration, Asia Pacific, Vice President (2007 – 2013)
Responsible for infrastructure oversight and management expertise for new business opportunities, from due diligence through post-implementation signoff.
Transitioned over 10 new clients in the region with trillion dollars of assets under State Street custody management.
Reduced the previous transition period (approximately 24 months) to approximately 6 months by identifying pain points and negotiations with the clients.
Identified potential risk points and synergy opportunities in the new client pipeline and recommend actions.
Remained in Japan during the Tohoku earthquake in 2011 to manage the business recovery process and ensure that the business continued to service the clients and stock markets.
Honors and Awards
State Street CIO Award 2008: Project Sydney DC Move
State Street CIO Award 2009: Project Bluefish (confidential client)
State Street CIO Award 2010: Project Opera (confidential client)
State Street GIS Division Award 2010: Project MySRM
State Street CIO Award 2011: Tohoku Earthquake Business Continuity